2Digital Solutions

RMQS

A query management system to help your employees submit and receive anwers to risk-related queries managed by your internal risk team

RMQS lets your staff submit queries to your internal risk team and drives the workflow through various steps until the query is resolved..

Users will find the process to be easy and intuitive

Submit the query

Use the intuitive interface to build and submit your query

Attach documents that you need to support your query - they are stored securely for future reference

Invite others in your team to act as delegates on the query so that they can help by submitting additional information or addressing additional actions raised by Risk Management

Workflow and resolution

Follow the resolution process as your query is first assigned to an operator and then worked on

Get notified when the operator needs more information from you and complete those tasks online with automatated workflow and notifications

Receive a resolution
Your query is resolved online with all the workflow, communication and documentation stored in one, easy to reach location

Efficient query submission, management, review and resolution for Risk Management

RMQS enables you to monitor and record all aspects of the query resolution process

Allocate
Once a query is logged it is assigned to operators by a Triage Administrator. This helps keep confidential queries .... confidential.

Analyse
The operator will work on the query using the information submitted by the requestor

Assign and track tasks
If the operator needs more information or requires that the requestor performing additional information, they can create and assign "Additional Actions" which are then sent back to the requestor. This may include the submission of additional information to the query form or even the upload of documents. A full audit trail of all actions undertaken as well as reports that help to manage the completion of these tasks is available.

Bring in the Specialists
An operator can invite others within the firm (even from outside the Risk Team) to act as specialists on the query and provide their input.

Review
If necessary (or if required by your firm's policies), the query can be routed to a reviewer for further review and input. This process enables review notes to be raised and addressed between the operator and the reviewer.

Resolve
When the query is resolved, the resolution can be recorded in the system with alerts sent to all interested parties.

Detailed reports and summary dashboards provide all the information you need to effectively track all queries to resolution

Dashboards are available at the requestor, operator, reviewer and organisational level.
Reporting is produced based on the role of the person viewing the report (i.e. Requestor, Operator, Reviewer, etc)

Manage the entire lifecycle of the query from one screen

Add documents
Invite your own delegates (if you are the requestor) to help you with the query
Invite Specialists (as an operator) to help with the resolution of the query
Record and work through additional actions between the operator and the requestor
Forward for review (and manage review notes)
Record and view the resolution

The detailed audit trail keeps track of all activities performed on the query

Packed full of additional features

Submit by proxy lets you submit a query on behalf of any other user
Discussion forum integrated to the query lets you discuss matters related to it
Match queries to previous matters
“Nudge the Operator” if you feel your query is taking too long to resolve
Record precedents that others can refer to when resolving future queries
Build your own custom lists and custom list options
Add Frequently Asked Questions, helpful documents and links to external sources to help users before they log queries
Automated data destruction after preset intervals ensures that your old data is archived according to policy